Privacy Policy

1. Introduction

Syprova (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business management platform and related services (collectively, the “Service”).

2. Information We Collect

We collect information that you provide directly to us, including:

• Account registration details (name, email, company name)
• Billing and payment information
• Business data you enter into the platform (employee records, financial data, etc.)
• Communications you send us (support requests, enquiries)
• Usage data and activity logs within the platform

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments and support requests
• Monitor usage and detect fraudulent or abusive behaviour
• Comply with legal obligations

4. Data Storage and Security

Your data is stored in secure, access-controlled data centres. We implement industry-standard technical and organisational measures — including encryption in transit and at rest, strict role-based access controls, and regular security audits — to protect your information from unauthorised access, disclosure, alteration, or destruction.

5. Data Isolation

Each business that subscribes to Syprova has its own isolated workspace. Your company’s data is logically separated from other customers’ data and is not shared with or accessible by other subscribers.

6. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating the Service, under strict confidentiality obligations
• To comply with applicable laws, regulations, or legal process
• To protect the rights, property, and safety of Syprova, our customers, or the public
• In connection with a business transfer, merger, or acquisition

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing activities
• Request a portable copy of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@syprova.com.

8. Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymise your data within 90 days, unless a longer retention period is required by law.

9. Cookies

We use cookies and similar tracking technologies to maintain your session and improve your experience. You may disable cookies in your browser settings, though this may affect certain functionalities of the Service.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date above. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: